Good ol' off-shored Tech Support!

I tried calling the Tech Support for the Scanner that my parents have. We had tried downloading the driver and it hung the system. The instructions were poor and did not correspond to the files available, so I wanted to check.

Some Indian guy came on and asked which files I downloaded, and which ones I installed. I told him, and I also told him that it hung and we had to force shutdown the system. (my mom's system)

Indian guy: "Let us re-download the files and re-install them."
me: "okay. But what do I do if it hangs? Is there anything we need to do?"
Indian guy: "It won't hang."
me: "But it did."
Indian guy: "I tried it on two of my computers while we are on the phone. It works fine."
me: "But it hung on ours. Is there anything we need to do?" (meanwhile, I'm re-reading the instructions)
Indian guy: "The drivers are fine. It works on my computer. If it fails, it's something wrong with the computer."
me: "Right. Do I need to unplug the scanner while installing the files?"
Indian guy: "Oh. Yes. The scanner needs to be unplugged."
me: "Great. Thanks. You should've told me that."
Indian guy: "It works fine."
me: "No, it doesn't. This is not much of a tech support if you're just telling me it works."
Indian guy: "It's not like that. Let us try re-installing it."
me: "No thanks. I think I will try to figure this out myself."

Wow. Moral of the story was... There's something wrong with our computer, and that he's able to install it just fine. Good for you, dude! I didn't call for a success story! And can you imagine what he does all day? He answers calls, installs the drivers on his own computer and says everything's fine. Geez, if only I got paid to do that!